You have a legal right to cancel an order in respect of items which are NOT personalised or made to your specifications ("bespoke items") and this is set out under "Cancellations" below.
Unless there has been an error on our part, or the item you purchased is defective, you have no right to cancel and we cannot accept returns on 'Personalised' or 'bespoke' items, whether by name or date, as these cannot be sold to anyone else. Our website is designed to give customers every opportunity to check all input/personalisation details and dates.
Please contact us first before returning an item so we can advise you on the best way to do this.
Please contact us on 01788 890966 or email firstname.lastname@example.org
If you return an item (whether or not personalised / bespoke) because of an error on our part, or because it is defective, we will happily refund your costs in returning it to us. The item(s) must be returned in the condition in which you received it within 30 days of delivery. We cannot be held responsible for packages lost in transit, as you are responsible for returning the items to us, we recommend sending the packages by Recorded/Special Delivery and be certain to obtain a certificate of posting at the post office.
You have the right to cancel a contract for an item which is not personalised / bespoke within 14 days without giving any reason.
The cancellation period will expire after 14 days from the day on which you acquire (or a third party other than the carrier and indicated by you acquires) physical possession of the goods. In the case of a contract relating to multiple goods ordered in one order and delivered separately the cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.
To exercise the right to cancel you must inform us, Old Times Remembered, by post at Hunters Gap, Ashlawn Road, Rugby, Warwickshire, CV22 5QE, by telephone number 01788 890966, or by email to email@example.com
Effect of Cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay, and not later than:
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the date on which you communicate your cancellation of this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods by post. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.